FAQs

HOW CAN I GET IN TOUCH WITH YOU?

Contact us via email at anytime – info@godavaridiamonds.com

Do the diamonds come with a report?

All Godavari diamonds have an independent GIA report and the report number laser inscribed on the girdle of the diamond.

What metals can I order with the diamond?

We offer the Globe in Coral, 18k Gold, 18k Rose Gold or Platinum

I can’t find the diamond I want on your website?

If you are looking for a specific diamond type or shape and you do not see it displayed on our website contact us at info@godavaridiamonds.com.  Please include a brief outline of what you require and we will check our extensive stock list to provide the right match.

How long after my order will my item be shipped?

We ship most goods within five days of receiving the order.  We will keep you updated via email of the status and we will be in touch with you if we anticipate any delay.

Can I return my purchase?

Yes, we accept returns within a 14 day period from time of purchase.  The item must be returned in its original condition and include all packaging and documentation within the 14 day period. Please email us on info@godavaridiamonds.com to arrange the return shipping with one of our team.

Can I upgrade my diamond purchase?

Yes, you can upgrade your diamond within the 14 day period.

Do the prices displayed on the website include taxes?

The price of goods is shown exclusive of taxes if any as taxes vary around the world. 

Should I get my Godavari Diamond or Jewellery insured?

Yes we recommend you insure your diamond or jewellery as specified items on your contents insurance through your usual insurance provider.

How should I care for my Godavari Diamond and jewellery?

To enjoy and keep the beauty of your piece, we recommend you observe the following instructions.

1. Store your diamond or jewellery in its original box to ensure it does not get damaged or damage other jewellery.
2. For diamonds set in jewellery it is recommended you have the setting of stone checked regularly, at least annually. You should also consult a professional jeweller who can determine if your jewellery needs repair, such as checking for  worn or damaged claws and checking is the diamond is secure.
3. Regularly clean your diamond jewellery by soaking it in a gentle degreasing solution, such as water with a few drops of mild dish soap. After you remove the diamond from the cleaning solution, use a soft, clean toothbrush to remove any remaining dirt. The toothbrush should be new and reserved exclusively for cleaning your jewellery. Be gentle with the brush and use it to clean hard-to-reach places like the back of the diamond, which tends to collect the most oil and dirt. Then, simply rinse your diamond jewellery with water and dry with a soft, lint-free cloth. If you’re working over a sink, make sure to close the drain.